We, at Infinito Hotel & Spa Nanki Shirahama (hereinafter referred to as 'our hotel'), recognize the importance of personal information protection in the information society. We have established the following policy regarding the handling of customer information, and we would like to inform you. Based on this policy, our hotel will make every effort to properly protect your information, and we kindly ask for your understanding and cooperation.
1.Approach to Information Protection
We will comply with the Act on the Protection of Personal Information and other related laws and regulations, and handle personal information appropriately. We will also strive to improve our handling of personal information as necessary.
We will establish clear regulations regarding the handling of personal information and ensure that all employees are fully informed. We will also request that our business partners handle personal information appropriately.
When collecting personal information, we will specify the purpose of use and notify or publicly announce it, and handle personal information in accordance with the stated purpose.
We will take necessary measures to prevent leakage, loss, or falsification of personal information and manage it appropriately.
We will accept requests from individuals for disclosure, correction, deletion, suspension of use, erasure, or suspension of provision to third parties of their personal information through the designated contact point and respond in good faith.
We will also handle information of corporate customers appropriately, taking into account the purpose of use and the public nature of the information, in accordance with relevant laws and regulations.
2.About Customer Information
1.
Purpose of Use
In the course of conducting our business, we may obtain information such as your name, address, phone number, etc. (hereinafter referred to as "Customer Information") when accepting various applications. This information will be used for purposes such as shipping products to you, providing information about product services if you have consented, and creating statistical materials for internal use. Additionally, to facilitate the above operations, we may outsource part of our operations to third parties. In such cases, we may provide Customer Information to these third parties to the extent necessary. When doing so, we will enter into contracts with the third parties regarding the handling of the information and exercise appropriate supervision.
2.
Disclosure or Provision to Third Parties
We will not disclose or provide Customer Information to third parties except in the cases described in "1. Purpose of Use" or in any of the following cases:
（1）When consent is obtained from the individual
（2）When disclosure or provision is required by law
（3）When necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the customer
（4）When particularly necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the customer
（5）When cooperation is necessary for a national or local government to carry out public affairs and obtaining the consent of the customer may hinder the execution of such affairs
3.Disclosure
If you wish to request disclosure of your personal information held by us, we will verify that the requester is you (or your representative) and respond within a reasonable period and scope.
4.Correction, etc.
If you wish to request correction, addition, or deletion of your personal information held by us, we will verify that the requester is you (or your representative) and, if there is any discrepancy with the facts, correct, add, or delete the information within a reasonable period and scope.
5.Suspension of Use, Erasure, or Suspension of Provision to Third Parties
If you wish to request suspension of use, erasure, or suspension of provision to third parties of your personal information held by us, we will verify that the requester is you (or your representative) and process the request within a reasonable period and scope. Please note that if we suspend or erase part or all of the information, we may no longer be able to provide services as requested, and we appreciate your understanding and cooperation. (Please note that we may not be able to comply with requests for suspension of use or erasure of information that we are required to retain under applicable laws and regulations.)
6.Method and Contact Point for Disclosure Requests
Requests for disclosure of your personal information held by us and inquiries regarding our handling of customer information will be accepted through the following methods. Please note that we may not be able to respond to requests for disclosure or other inquiries that are not made through the specified methods.
1.
Content of Disclosure, etc.
Based on this Privacy Policy, we will establish internal regulations regarding the protection of personal information, provide clear guidelines to our officers and employees on the handling of personal information, and strive to protect our customers' personal information.
We will establish a system to audit whether personal information is adequately protected within the company.
2.
About Acceptance, etc.
（1）Requests via phone will be handled by the department that holds your customer information. If you do not know the contact information for that department, please contact the representative contact point listed below. Requests by mail will be handled at the contact address listed below.
（2）After verifying that the requester is you (or your representative), we will respond by written delivery or by a method deemed appropriate by you and us. Depending on the content of the request, you may be required to submit a designated application form. Please note that it may take some time to respond.
